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Choose the channel that matches your urgency. From self-serve guides to dedicated success managers, we have you covered at every plan level.
Contact options
Pick the best way to reach us based on your question type and plan.
Knowledge base
Browse step-by-step guides, simulation best practices, and troubleshooting articles.
Visit help center →Community forum
Exchange templates, compare experiments, and get advice from fellow founders and analysts.
Join the community →Priority support
Available for Pro and Enterprise plans with responses from simulation specialists in under four hours.
Upgrade plan →Email us
Send us a message with your question, idea slug, and any screenshots. We reply within one business day.
contact@ideasimulator.ioService level objectives
Response windows by plan — guaranteed during business hours in your region.
| Plan | Channel | Target response | Notes |
|---|---|---|---|
| Free | Community forum | 24 hours | Peer-driven with team moderation |
| Pro | Email & chat | 8 business hours | Priority triage by specialists |
| Enterprise | Dedicated pod | 2 hours | Named success manager |
Frequently asked questions
Quick answers to the most common questions we receive.
How do I reset my simulation variables?
Open the idea workspace, navigate to the variables tab, and click "Reset to defaults" to restore auto-generated values.
Why is my simulation output different each time?
Monte Carlo sampling is probabilistic. Lock a seed in the simulation settings to get reproducible runs across sessions.
How do I change my plan or update billing?
Visit Settings → Plan & billing to upgrade, downgrade, or update your payment method. Changes take effect immediately.
Can I export my data if I close my account?
Yes. You can export all simulation results, ideas, and variables within 30 days of account closure.
Can't find what you need? Reach out anytime at contact@ideasimulator.io and we will route your question to the right specialist.