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Need help? Choose the channel that matches your urgency. Our team is ready to help you ship the next iteration faster.

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Knowledge base

Browse step-by-step guides, simulation best practices, and troubleshooting articles.

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Community forum

Exchange templates, compare experiments, and get advice from fellow founders and analysts.

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Priority chat

Available for Pro and Enterprise plans with responses from simulation specialists in under four hours.

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Service level objectives

  • Free plan: community forum responses within 24 hours.
  • Pro plan: email and chat responses within 8 business hours.
  • Enterprise plan: dedicated success manager with 2-hour response window.