We are ready to help you launch your next scenario
Reach out to our support crew, partnership team, or success pod. We answer every note and route it to the right specialist so you can keep shipping momentum.
Availability: Monday–Friday, 08:00–18:00 in your local region
Direct inboxes
Drop us a message with context, links, and any relevant attachments. Every channel lands in our triage system.
Product support
Questions about simulations, accounts, or billing. Our specialists answer within one business day.
support@ideasimulator.com
Partnerships
Integration partners, accelerators, and research programs. Let’s build together.
partners@ideasimulator.com
Press & media
Interviews, logos, brand assets, and launch press kits.
press@ideasimulator.com
Enterprise success
Dedicated success pod for enterprise customers with advanced governance requirements.
success@ideasimulator.com
Response times
Average service-level objectives based on historical data. We will always confirm receipt of urgent requests immediately.
| Topic | Target response | Notes |
|---|---|---|
| Simulation support | 24 hours | Priority for Pro and Enterprise plans. Free plans receive updates within 48 hours. |
| Incident escalation | 2 hours | PagerDuty alerts engineers immediately. Include idea slug and timestamps. |
| Billing adjustments | 3 business days | Refunds and seat changes require owner verification. |
| Integration requests | 5 business days | We will review API scopes and schedule a discovery call if needed. |
Meet the team
We operate globally so you have coverage no matter the time zone.
San Francisco HQ
548 Montgomery Street, 7th Floor, San Francisco, CA 94104. Lobby access 8:00–18:00 PT.
Berlin Studio
Rosa-Luxemburg-Straße 18, 2.OG, 10178 Berlin. Visits by appointment only.
Remote-first team
Strategists and engineers across 5 time zones. We run async standups and publish public changelogs weekly.